How can we help?

1. Check the tray icon next to the clock: if Koltype is paused, open it and choose Resume.
2. Another app may use Ctrl + Win. Open Koltype, Settings, General, and add a different shortcut.
3. In an app running as administrator, Windows blocks other apps from typing. Run Koltype as administrator too, or use a normal window.

1. Open Koltype, Settings, General, Microphone, pick your microphone and press Test. The meter should move.
2. In Windows Settings, Privacy and security, Microphone, make sure desktop apps may use the microphone.
3. Bluetooth headsets: choose the headset's microphone, not the speakers only.

1. Click into a text field before you talk; the text goes where the cursor is.
2. Some apps block pasting. In Settings, System, set Inserting text to Type.
3. With History on (the default), the text is kept: open Koltype, Home, History, and copy it from there.

1. Free: you have 600 minutes a month on your computer. They start again on the first day of the next month. Upgrade on the pricing page to keep going now.
2. Pro: when your 600 cloud minutes are used up, extra minutes may be off or at your cap. Koltype then keeps working on your computer. Change the setting on your account page.
3. Koltype Cloud trial: when your 10 minutes are used up, you can add 5 more once, in the app or on your account page. After that, choose Subscribe now or keep dictating on your computer.
4. Recordings made meanwhile wait in History; press Transcribe again later.

Trials are limited per person, email address and computer, so the app does not offer one if this account, address or computer had one recently. Dictation on your computer still works, and Pro adds Koltype Cloud. While Koltype Cloud is not open yet, the app shows that it opens soon instead.

In the app open Settings, Billing and choose Cancel trial, or choose Cancel trial on your account page. It ends at once, nothing is charged, and Koltype keeps working on your computer for free. If the payment at the end of the trial did not go through, choose Cancel, do not charge me on your account page. If you were charged at the end of a trial you meant to cancel, write to support@koltype.com within 14 days for a full refund.

Koltype checks your plan online at least once every 14 days, also when it transcribes on your computer. Connect to the internet for a moment and it carries on.

An account can be signed in on up to 3 computers. Signing in on a fourth signs out the one you have not used for the longest time. Sign in again on the computer you need, or sign an old one out on your account page first.

That is SmartScreen, shown for new apps from small publishers. Choose More info, then Run anyway. The download page shows it step by step.

1. Finish the sign-in in the browser window Koltype opens, then return to the app.
2. If you signed this computer out on the website, sign in again from Koltype, Settings, Account.
3. Corporate firewalls can block the app from reaching koltype.com. Ask IT to allow it.

Your account page opens Paddle's billing page, where you can change your card, download invoices or cancel. Paddle is our merchant of record: it sells the subscription for us and issues the invoice. For a refund of a first purchase within 14 days, write to support@koltype.com.